The creation of an order confirmation does not constitute a final offer or contract. All orders are subject to management review and approval. We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If there is a pricing error, we will provide you with an opportunity to place an order at the correct price. If the order is found to be invalid due to any reason, management reserves the right to cancel the order. Items will be shipped within two business days following the processing and acceptance of your order. If, for any reason, there is a delay in processing your order, we will contact you by e-mail or telephone as soon as possible.
Once your order has been processed and shipped, a shipping confirmation will follow to the e-mail provided on our order. Please note that some shipments below 1 kg/2.2 lbs and envelopes do not have tracking service. Refer to the tracking number field on your invoice for clarification.
In the event that any items ordered are not available for immediate delivery, our Customer Service Department will notify you. Kitchen's Best Manufacturing Group's Purchase Terms and Conditions apply to your order, unless you have a separate written agreement with Kitchen's Best Manufacturing Group Ltd.
You can contact us by sending an email or calling toll free 1-888-769-5433 from Monday to Friday from 8:00am to 4:30pm PST. If you wish to cancel an order, you may request a cancellation by calling our customer service before your order has been processed and shipped. In the unlikely event that a cancellation is received after your order is shipped you are required to receive the shipment and contact customer service to obtain a Return Merchandize Authorization number and the correct return warehouse details. Refused orders by the buyer will incur in a 20% restocking fee for handling and re-shipping your order to the correct warehouse.
Thank you for choosing Kitchen's Best Manufacturing Group Ltd., we appreciate your business and compliance to ensure we provide you with our best.